Understand spike in Graph

Heidi_gwcb7u

all the SLA reports at the end have a Spike on the last day which messes up the overall stats. Due to the spike on the last day the whole graph is in months and makes it not a helpful measure to report on.

Any ideas what causes this? I selected last 30 days on Time to First response for example and every day looks correct but then the last day it has a huge spike

 

Thanks

 

Steven F Behnke

Hi! There is potential data in the form of running SLA's within your report query. Either exclude this running data or remove the potential data from the dataset.

https://confluence.atlassian.com/jirakb/jira-service-desk-report-shows-spike-at-end-777026987.html

The report includes issues with SLAs that are still in running state. The SLA on these issues is used to calculate the last data point.