ScriptRunner for Jira Cloud - Send email when a custom field gets a certain value

Sigrid Kviteberg

I am a Beginner in Script runner: 

I would like an email to be sent to the Reporter in the Jira issue automatically if a custom field is set to a certain value. 

E.g. If the Service Desk agent finds that the issue is not in-compliance with data privacy they will set a custom field to "Not in compliance". 

If this happens we would like a predefined email template to be sent out to the user in the reporter field. 

Link to a similar example, or just a detailed how-to is appreciated :-) 

Thanks!

Vikrant Yadav

Hi @Sigrid Kviteberg  As you are using JIRA Cloud, Using Project Automation you can easily setup Mail notification to Reporter based on Custom field value. 

If you still need Script runner, then try below code :- 

I tested code in Script Runner post function "Send Notification", 

Condition :- 

package com.adaptavist.sr.cloud.samples.events

//define custom field ID from the field where you want to get the value of
def customFieldName = 'customfield_10029'

//create API request to get custom field value
def result = get("/rest/api/2/issue/${issue.key}?fields=${customFieldName}")
.header('Content-Type', 'application/json')
.asObject(Map)

if (result.status == 200) {
result.body.fields[customFieldName].value.toString() == "100.0"
} else {
return "Error retrieving issue ${result}"
}

Message :- 

 

"""Dear ${issue.fields.assignee?.displayName},

The ${issue.fields.issuetype.name} ${issue.key} with priority ${issue.fields.priority?.name} has been assigned to you.

Description: ${issue.fields.description}


Regards,
${issue.fields.reporter?.displayName}"""

 

Thanks