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My project automation is not assigning tickets at all. I'm not sure where to go from here.

Amanda Schofield

My JQL query is showing as valid.

I cannot figure out why it would not be assigning the tickets. The script is looking for a specific name in the summary portion of the ticket. If my JQL is valid why would it not be assigning the ticket?

Thanks for your help

Accepted answers

Bharathi

Hi @Amanda Schofield,

I see that your automation script is configured to run when the issue is assigned to a user, which means that it will not run when the issue is unassigned. You might want to re-check the automation rule to modify the condition.

Thanks!

All comments

Jack Brickey

Hi @Amanda Schofield , welcome to the community!

Would it be possible for you to share a screenshot of your actual rule? This would help greatly in assisting you further on this post. Also the audit log is extremely helpful with debugging automation rules. So including an image of that the swell would be great. Thanks!