Is there a version cap for Jira Server upgrades?

Question

I recently had a call with a team I was assisting with something Jira-related, and they told me of an upgrade issue they were facing. They have valid Jira Server licenses and tried to upgrade to the latest LTS.  After they upgraded were told their license was incompatible with that version of Jira.  They had a valid license, and I have found no documentation stating that there is a version cap for Server products.  Does this sound right?

I don't have access to this particular system, so I can't see it for myself.

Nic Brough -Adaptavist- · Answer

You are absolutely right.  Technically, there is a "version cap" - it's the end date on the licence.

Your licence entitles you to use any version of Jira Server that was released before the end date.  If your licence term has not yet ended, you can use any version of Jira you want with it.

I'd want to check the licence key looks the same as the key in the account holder's view, and check the end date.  Then raise it with Atlassian.

Rob Horan · Answer

What would it matter though?  If their lice se is valid shouldn't they have the ability to upgrade to the latest version right up to the end of support date?

Rilwan Ahmed · Answer

Hi @Rob Horan ,

Can you please ask them to share the actual error message they get.

And what was the previous version jira and present version?

Was there any changes user count ?