Hello, I have a Jira Service Management Project and a customer portal connected to it. On the Customer Portal, the filter for statuses is showing too many statuses to choose from:- * some are duplicates - I have already checked Settings -> Issues -> Statuses, but there are no duplicates there. * some are non-existent - again in Settings -> Issues -> Statuses those statuses don't exist. Would someone know how to clean up the Status Filter, so only the relevant statuses are visible? Thanks a lot in advance

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Customer Portal Status Filter showing too many statuses

samar_singh

Hello,

I have a Jira Service Management Project and a customer portal connected to it. On the Customer Portal, the filter for statuses is showing too many statuses to choose from:-

some are duplicates - I have already checked Settings -> Issues -> Statuses, but there are no duplicates there.
some are non-existent - again in Settings -> Issues -> Statuses those statuses don't exist.

Would someone know how to clean up the Status Filter, so only the relevant statuses are visible?

Thanks a lot in advance

Accepted answers

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

I suspect you have let people create "team managed projects" - these don't use the global list of status for their workflows, they use their own local lists which can then duplicate status.

The search options can only present you with a list of all status in the system global and all the team-managed ones.

The only way to "fix" this at the moment is to migrate all the issues in the team-managed projects to new company-managed projects, and delete the team-managed projects. (And turn off people's ability to create them)

All comments

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

I suspect you have let people create "team managed projects" - these don't use the global list of status for their workflows, they use their own local lists which can then duplicate status.

The search options can only present you with a list of all status in the system global and all the team-managed ones.

samar_singh

Thanks a lot @Nic Brough -Adaptavist-

Dharmesh Barot

Thanks @Nic Brough -Adaptavist-! So, if internal teams want to use Team Managed projects AND we have external customers using the portal, there's no way to NOT let customers see other customers' list? For e.g.

All our customers would see

Customer A
- Status 1
- Status 2
Customer B
- Status 3
- Status 4

Nic Brough -Adaptavist-

I'm not sure what the customers have to do with this status. The issue status is not something customers have access to.

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