How to make a field not required in request form?

Fahad Akhtar

Hi,

When I select a project and go to project settings and then request form I see that some custom fields are required. When I select the arrow for the drop down and hover over "Required" or "Remove" it will say that Jira service management created this field. You can't change if its required or remove it. I'm a site admin, how do I make the field not required or even some fields required if they are not already? Please explain in detail and step by step.

If I want to make changes to multiple projects and all those projects have the same request form, will making the change in one project affect the others or do I have to go and modify the request form for all projects?

Thanks,
Fahad

Mikael Sandberg

You can make the fields required on the form by clicking the checkbox. But fields like Summary cannot be made optional, hence the informational text when you hover over it. The only thing that you can do with the summary is to hide it and give it a default value. 

No, the request form cannot be shared across multiple project, unless you are using Forms.