Hi Atlassian Eperts,
We are using automation for jira plugin in our environement & are sending custom email notifications to users but we would like to send attachment over the email as well, is it something possible to do ? If so please suggest.
Thanks.
If anyone looking for answer, Instead of using automation for jira, used scriptrunner post function called Send a custom email which allows you to send attachment in the email.
I need guidance.
I want to send a ticket to my customer from inside the ticket portal, and I attached a file to the ticket.
I created an automation. When a ticket is created, it should send an email to a custom field which is my customer's email, and the email is sent to my customer.
My problem is : The email sent to my customer from the automation does not contain the attached file.
don't want the customer to log into the service desk via a link and see the file; I want the attached file sent to their email.
My problem is : And also, I want the customer to be able to attach a file to their email reply received through the automation, and I want to see the customer's response with the attached file inside the ticket comments
Does Jira Service Desk have this capability in automation?
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