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How do you handle soft delete of JIRA issues

Shirley Jhirad

HI all,

As this option doesn't exist i would like to advise and hear ideas from people that found workaround for this need.

In many cases we do not want to allow users the permission to delete.

What i do in most cases is set a status & Resolution that the issue moves to if the user would like to delete an issue. In the agile boards i update the board filter will not include issue in 'status\resolution=Removed'

Would love to hear other people thoughts about this and hear other solutions you found usefull smile

Thank you!

Shirley

Accepted answers

Nic Brough -Adaptavist-

I've seen several options, but the basic ones that work ok (sometimes combined) are

Setting a security level that hides the issue
Moving issues into a "wastebin" project
As you suggest, a "ignore me" status and resolution in the workflow

All comments

Hemant

Hi Shirley,

I think, the way you done is correct workaround, there is no such option for soft delete in JIRA smile

Thanks,

Hemant

Nic Brough -Adaptavist-

I've seen several options, but the basic ones that work ok (sometimes combined) are

Setting a security level that hides the issue
Moving issues into a "wastebin" project
As you suggest, a "ignore me" status and resolution in the workflow

Jobin Kuruvilla [Adaptavist]

Setting the security level is my favorite.

Shirley Jhirad

Thanks!

Can you explain a littlebit on how you set the security level ? on what conditions?

I Would truely like to setup a security level but i'm not sure how to work with it.

I want to maintain the deleted status and use a security level to hide these issues, not sure how can i achieve both

Thanks again

Nic Brough -Adaptavist-

Actually, using both is probably slightly easier and neater.

First, you have status in the workflow for "deleted". You probably want a transition into it from all other status, and then a transition out, back to early on in the lifecycle of the issue.

With the security level, you can define a scheme that has a single line saying something like "project administrators are the only ones who can see this issue when the security level is set to 'deleted'". As you're using a workflow to the deleted status, you can use a post-function to set the security level to 'deleted' automatically as the user uses the transition, and another one to remove it when "undeleting"

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