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Set user in user picker field/watcher/assignee using email address

Luke Hawkins_qnih8c

Hey,

I've been tirelessly Googling/searching to find a sane way of doing this with automations but keep drawing nothing.

I have an email address I am pulling from Salesforce and I want to set a watcher, assignee or even custom user picker field with the email I am pulling.

Does anyone have a sensible/logical way of how I can achieve this?

Many thanks!

Accepted answers

All comments

Heather Ronnebeck

Hi,

A question for you. Is your email address for someone that has an account in your Jira instance? Or are these emails that aren't in your setup?

Just asking because it will help guide the possible answers from the community.

Luke Hawkins_qnih8c

Apologies, I should've specified, the email address/account is of an internal user within Salesforce and Jira.

Luke Hawkins_qnih8c

So, for instance, I am trying to set "Watchers" or "Assignee" or any other "User Picker" from the custom field {{issue.fields.customfield_10063}} that contains an email address of the internal user I want to set.

unknown

Hi @Luke Hawkins

You'll most likely have to user the account ID of the person. Meaning you will have to do an API call to get user X's account ID, then based on the results put this into the watcher field.

Can you show some screenshots of what you have an I can clarify further.

Dan

Diana_Architect_ZigiWave

@Luke Hawkins hi there. It depends where they want to set the watcher (in Jira for example). If you're open to exploring new ways for connecting the two systems, check out ZigiOps. It is a no-code tool that connects the two systems bi-directionally and keeps them synced. It can be tailored to fit various use cases.

In yours, if the user with the same email exists in Jira (for example) and has the required permissions to be a watcher/assignee, ZigiOps can set the user in the user picker field/watcher/assignee using the email address. Feel free to look at it and book a demo to see it in action.

Regards, Diana (ZigiWave)

Luke Hawkins_qnih8c

That's great but so far when I've gone on your site I have to

Have a meeting to get a pricing of the product?
Have a meeting to register a demo of the product?
Have a meeting to create a trial of the product?

Attempted to use live chat to just quickly get online and interacting with the product to see if it does what I need it to do. No one available on the live chat, hey, let me book a meeting for you...

Booking meetings for every single process that could be automated (which is ironic for a company that focuses on automation) is not the way forward.

Diana_Architect_ZigiWave

@Luke Hawkins Hi there! Thanks for the feedback - we’ll keep it in mind. Let me give some input points on our side:

- We have a designated pricing page that states our product’s starting price. The pricing is based on the number of integrations, the use case, and the workflows, so this is why we have very short meetings with prospects to clarify what they want to achieve and give the correct price.

-We do encourage demo meetings since our team specifically prepares them for you and shows how the integrations work. If you want to see how our connector works without (or before) going to a demo, you can check out our youtube page.

-Since we’re in the EU, there is no agent for a live chat after these hours, sorry for the inconvenience.