Unable to login Bitbucket - We couldn’t log you in

Question

Hi,
I am getting following error when login to bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Thanks,
Sumate

Theodora Boudale · Answer

Hi @Sumate Khaonuna,

Your Bitbucket Cloud account was indeed inactive, so I went ahead and reactivated it.

Please feel free to let me know if you are able to log in now.

Kind regards,
Theodora

Sumate Khaonuna · Answer

I've already tried in Edge and incognito mode of Chrome still no luck. I also deleted all cookies and site data related to bitbucket/atlassian/jira.

I think i used to have bitbucket long time ago. may be it was suspended/deactived due to inactive for long time.

Craig Castle-Mead_20fp9z · Answer

Hi @Sumate Khaonuna

Have you tried logging in using another browser and/or incognito/private browser mode?

If you can login using incognito, I'd recommend disabling all your browser extensions, then enabling 1 by 1 and trying each time until your login stops functioning and then you've found the conflicting plugin.

CCM