Global Mail setting redirect to HTTP Status 405 – Method Not Allowed

Question

Hi There,

I am trying to access the Global mail setting from Jira software -> System and then I am redirected to the page containing this error

HTTP Status 405 – Method Not Allowed

Type Status Report

Description The method received in the request line is known by the origin server but not supported by the target resource.

Apache Tomcat/9.0.62

Any help on why this happened and how to solve it?

Oday Rafeh · Answer

@Deckar Montiel

Please check the application component Jira mail processor plugin  and the Jira service desk application both 2 should be updated to the last version and also enabled that's solved the problem for me in the JIRA software

Oday Rafeh · Answer

Hi, @Deckar Montiel  Thanks for replying, sorry to hear that you have the same problem I will open a ticket for Atlassian support to see if they have any solution for this issue and I will let you know sure and same please from your side.

Deckar Montiel · Answer

Hi Oday, I'm getting the same status in my jira instance after upgrade jira core to version 9.0.0 when tried to open almost every plugin page.

I thing is related with Configuring XSRF Protection | Confluence Data Center and Server 7.18 | Atlassian Documentation

There are some information about "Improved XSRF protection" and "Verification of Jira web action request methods"

The only thing is that I haven't developed those plugins and i'm not sure about what should I have to do for solve this problem.