how to restrict Custom field values

Sreenatha Reddy J_3t9ear

I have custom field called Priority Number and it has multiple priorities like 1,2,3,4,5......, now I just wanted to restrict the values. ex. when user is creating issue he selected as priority 1 and if its resolved then only another user can create the issue with priority 1, if issue is not resolved then it should give the error message like Already priority 1 used once that is resolved then you can create issue with priority 1 or else please select next priority.

 

We are using cloud Jira.

 

Petter Gonçalves

Hello @Sreenatha Reddy J

Thank you for reaching out.

I'm afraid Jira does not have an inbuilt way to prevent a field to be added with a value if that same value is filled in the same field of another open issue, however, you can use Automation for Jira to achieve something similar:

1. Add a comment to the issue informing that another issue is already created with priority 1
2. Downgrade the issue priority to another value after the ticket is created

These would be the steps to achieve the scenario above:

1. navigate to your project > Project settings > Automation
2. Click to create a new rule. If the rule should apply to multiple projects, click on Global administration > Create rule.
3. Create an automation rule similar to the following one:
   

The logic behind that automation rule would be:

1. Trigger: The rule is triggered when the Priority_Number field is updated
2. IF: Check if the value "1" was added to the Priority_Number in the issue that triggered the rule
3. IF: Run a JQL checking if there are any other open issues with the value "1" added to the Priority_Number, ignoring the one you just created (Count 1)
4. If both "IFs" are true:
   1. Action: Add a comment to the issue, informing the downgrade
   2. Action: Downgrade the Priority_Number to 2, or any other values you want

Let us know if you have any questions.