Issue Regarding the JQL Query

Question

I have an JQL Query " project = NDSHA AND issuetype = Bug AND "Found in" = "User/Customer Acceptance Test" AND Program in (Sparta, Olympia) AND key in tts.issuesWithExceededIndicator(354, 355, 356, 357, 358) ORDER BY created DESC "

354,355,356,357,358 these are related to Time to SLA

The Problem we are not able to find one issue

Please Help me

Thanks in Advance

Venkata Sagar · Answer

Hello @Tuncay Senturk _Snapbytes_

Thanks for the Reply!!

The issue has been resolved. The JQL Function which we used will only work for Resolved and Closed Tickets but the issue has been not resolved.

Tuncay Senturk _Snapbytes_ · Answer

Hi @Venkata Sagar

Which version of Time to SLA are you using?

Are you using next-gen SLAs? If yes, those JQL functions do not work with next-gen SLAs. It is stated here.

Instead please use SLA 3.0 JQL functions. If you believe there is a problem with Time to SLA, please raise a ticket here.

I hope it helps