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Tracking time for inactive users

N_8hyt8y

Hi, I need to have opportunity to track time for inactive users (they are fired employees).

I tried to do it via JAVA (WorklogService). The inactive user is reporter of issue. The project permissions allows reporter work on issues. Although I get error: you do not have the permission to associate a worklog to this issue.

Any suggestions? May be, is it possible to grant additional permissions to reporter and fix it?

Accepted answers

Emre Toptancı [OBSS]

Inactive users are disabled from a user management perspective. Jira won't allow you to use them for anything. Not through the UI, not via Java API or REST API.

Your only bet could be activating them temporarily to do what you need, then disabling them again.

All comments

Emre Toptancı [OBSS]

Inactive users are disabled from a user management perspective. Jira won't allow you to use them for anything. Not through the UI, not via Java API or REST API.

Your only bet could be activating them temporarily to do what you need, then disabling them again.

Lucas Resende Tavares_sdxsoo

This is a very bad and sad scenario.

A client of mine has just asked for total amount of time a project had a time log.

I had at least 20 employees on this meanwhile. I'll have to activate and deactivate'em all just to extract appointments reports on Time Tracker.

As read only statistics, it should work. The appointment still exists, right? Jira is not that cheap to limitate reports in the past like this.

Leonard Muise_5a3bwp

Dealing with same issue now.

JIRA should be able to count work done by anyone, whether they still work there or not.

Or: Too bad my general contractor doesn't work the same way. They fired their electrician, but they didn't remove electrical work from their bill!

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