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Migration - Connect to Cloud keeps sending me back to the Connect Step

Jan-Hendrik Bock

Hi,

I am trying to migrate from jira server (8.11.1) to jira cloud using the Jira Cloud Migration Assistant.

One of the first steps is to connect to a Cloud Site. When I do this I seem to be inside an infinite loop.

Connect to Cloud: Choose your destination cloud site
Using the account that has admin access to the cloud site. Fill out: "Migrate from" and "Migrate to"

After I confirm Step 2, I briefly (around 0.5s) see the Administration UI of Jira and then the view of Step 1 quickly opens.

I do not get any error messages that would help me find out what the problem is.

I have also tried to find others that have the same problem: This Question is very similar to mine (https://community.atlassian.com/t5/Confluence-questions/Migration-unable-to-connect-to-cloud/qaq-p/2022505), but the suggested answer has not helped me.

Additionally I checked the atlassian-jira.log, which seems to say: "Checking if List for appAssessmentBlacklistKey is valid or not". I see this 3 times, which suggests to me that the check is not working but that is just speculation.

I have no idea how i can solve this problem.

Accepted answers

Ismael Jimoh

Hi Jan,

After connecting, it brings you back to the first page and now the cloud site you connected can be selected from a list of Cloud sites from your migration assistant.

Can you try this and let us know if this is the case. If not, can you confirm if you have administrator privilege on Cloud already?

Also, I will open my browser console to see if any errors are thrown there or in the Network tab of the Browser inspect section.

Thanks.

All comments

Ismael Jimoh

Hi Jan,

Jan-Hendrik Bock

Yes the cloud site can be selected, I am not sure if that ever was not the case since the first time was quite a few tries ago.

Yes I can confirm I have administrator privileges on Cloud.

I checked the console and I only get warnings that don't look suspicious to me and no errors.

Ismael Jimoh

Hi Jan,

After this appears, instead of choosing connect to cloud, you are expected to:

Enter the migration in the first field
In the Choose your destination cloud site, you should now have the option of selecting the site you configured earlier.
Select this
Go to the bottom of the page and select the Blue Button with Choose what to migrate.

This should allow you proceed.

Ismael Jimoh

https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/#3.a.-Connect-to-your-cloud-site

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