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Issue type dropdown missing values

Nikhil_22bccx

Few issuetypes are missing from issue type screen scheme to the issue creation dropdown. Can someone suggest possible reason?

All new issue types created are visible in the screen scheme and not on issue create drop down.

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Tom Lister_fo1j4e

Hi @Nikhil

Check that your required issue types are mapped in the projects Issue Type Screen mapping scheme and the Workflow Issue Type Scheme

See

https://confluence.atlassian.com/adminjiraserver/associating-issue-types-with-projects-938847092.html

https://confluence.atlassian.com/adminjiraserver/configuring-workflow-schemes-938847421.html

Tom

Nikhil_22bccx

Hey Tom,
Yes, they are visible under issuetype screen as well as in the workflow scheme. I did attach workflows to it. However, when I create a ticket, I don't see it in the dropdown list.

It is really strange to see them missing.

Nikhil_22bccx

Also, no Behaviors running to restrict them. have checked them thoroughly. It is happening in both Prod and Non-Prod environments.

Tom Lister_fo1j4e

Are you able to share a screenshot of the projects issue type scheme and the create issue dropdown?

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