Error when updating apps

csmicfool

I received a security notice from atlassian today and was instructed to update Apps, specifically "Mobile Plugin for Jira Data Center and Server"

When I attempt to update that app, or any other app with an available update, it fails: "An unexpected error occurred. Refer to the logs for more information."

When it use the log analyzer it says there are no issues.

I would like to update all of my apps, as well as my core install, but I seem to keep experiencing non-obvious errors.

Please advise.

carlosughini

Hi there,

Thank you for the information.

I did a quick research and found the following bug:

• JRASERVER-72964 - Plugin install shows "An unexpected error occurred. Please refer to the logs for more information." 

Apparently it is a known bug and below you can check the workaround provided:

Refresh page manually to see new installed plugin. This is a nuisance and misleading to the admin user, although the plugin installs correctly.

That being said, please give it a try and let me know how it goes.

Kind regards,

Carlos