Make the default reporter blank

Question

As a Service Management user, when creating a new ticket/issue I want that the create new issue screen have the Reporter field blank, in order to force a selection of a user, which some times can be different than the logged user.

I request assistance on how we can achieve this behaviour of having the default reporter field blank by default when creating a new issue.

Thank you.

Benjamin_tmh9yg · Answer

You can make it part of the Jira screen by adding the reporter field on create screen. See if that helps with the problem you are trying to solve.

Thanks,

Ben

Filipe Lourenço_ynw1er · Answer

Thanks Ben! I don't want to create the issue with a blank reporter, I just would like to have the Reporter combobox empty on the Create New Issue screen so that it forces the user to pick a user manually whenever it's creating a new issue. The default behaviour automatically selects the current user logged in as the reporter.

Benjamin_tmh9yg · Answer

Hi @Filipe Lourenço ,

I haven't seen this option can be left blank as the design is to logged who report it whether its the end-user or the one who reports on their behalf.

Here's an article to allow change of reporter, if it needs to be change later:

https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-change-reporter-after-an-issue-is-created/qaq-p/1748006

Thanks,

Ben