How can I set up automation including the name of the person who acted on the Slack channel when I m

Question

Hi, I set up automation so that the message is delivered to Slack when moving the ticket from Jira's Kanban board.

At this time, can the name of the person who moved this ticket be included in the Slack message?

Bill Sheboy · Answer

Hi!  I recommend pausing to talk to your Jira Admin person, as they can help you know what version of tool and project you are using.  Then the community can help you update the automation rule further.

Thanks!

정현석_byg9zr · Answer

Hi @Bill Sheboy

I don't understand your story because it's too difficult.

In the project of Jira software, I set up automation so that a related message will be sent to one channel of Slack messenger when moving the board ticket from `to do` to `coopera-`. (This is the first automation I did. I don't know anything else.) And I want the name of the person who moved the ticket to be included in the Slack Channel message.

Data center/server? Lookup Issues action?? I'm just a designer.

I even learned how to post a question here through googling.

Bill Sheboy · Answer

Hi @정현석

Adding to the answer from @Daniel Eads ...

Are you using Jira Cloud or Data Center/Server version?

I am asking as I note in your smart values references to {{issues}} plural, and my understanding is that only works in Data Center/Server version.  To handle multiple issues with Jira Cloud please use the Lookup Issues action.

Kind regards,
Bill