Assignment group field and its coordinator

Ronaldo Rosales

Hi guys, it's me again.
I'm looking to add an assignment group field for my incidents that shows all assignment groups in the organization.

From that field that in another the coordinator of that assignment group is automatically shown to me.

Finally in another user type field that can choose multiple users depending on the group.

Is there any solution for this?
Thank you very much.

Walter Buggenhout

Hi @Ronaldo Rosales ,

If you have Insight available in your cloud plan, it is pretty easy to set up a structure that represents what you describe.

Think of it as a database where you can specify your assignment groups as one object and your people as another. By linking the people to groups in Insight, you can create Insight custom fields that behave exactly as you describe on your screens next.

This support article is probably a good starting point to learn more.

Hope this helps!