Lookup issue » custom field with URL

Tiago Leite_88ap4d

Hi!

I'm trying to set up a JQL to search and compare a custom field with an URL with the same custom field from other tickets with an URL.

Example: 

"cf[11300]" = {{issue."cf[11300]"}}

cf[11300] is the field I want to compare and its name is "Chat Link[Short text]". I've tried on both formats, "cf[11300]" and "Chat Link[Short text]", but I always get the result:

Custom Smart Value JQL Search: "("cf[11300]" - Error in JQL Query: Expecting either a value, list or function but got ')'. You must surround ')' in quotation marks to use it as a value. (line 1, character 15)

The field after "=" is empty, looks like it can't get the info from the cf[11300] field. This field is always an URL, is that what's stopping the JQL from finding it? Or am I missing something?

Thank you for your help!

Stefan Salzl_0i980g

Hi @Tiago Leite 

for reasons of deeper analyze and overview: could you please provide a screenshot of your automation rule and the special components that contain the jql and/or smart value?

Furthermore: could you try to add a "audit log" action to see if the value of the used smart value can be read.

And:
Did you also try a notation of smart value without "" --> eg. with

• id ---> {{issue.customfield_13300}} or
• name --> {{issue.Chat Link[Short text]}}

 

Best
Stefan