nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Make a helpdesk project ticket appear in another project tickets list

Jordano OLAOTAN

Hello , I am actually working on a data center JiraSM.

I have a global helpdesk project A and willing to create a new project B for specific users in a specific location.

I want :

- When on a specific workflow like <<Escalate to HQ>> on project B , that ticket should be visible in a special filter queue in project A

Kind of confused on how to proceed, any help is welcome

Accepted answers

John Funk

Hi Jordano - Welcome to the Atlassian Community!

Can you share the filter that you have so far for project A? Basically, you will want to update the filter to include the tickets from project B.

So, if your current filter for project A is something like: Project = ABC

then you will update it to be something like: Project = ABC or (Project = DEF and status = "Escalate to HQ")

All comments

John Funk

Hi Jordano - Welcome to the Atlassian Community!

Can you share the filter that you have so far for project A? Basically, you will want to update the filter to include the tickets from project B.

So, if your current filter for project A is something like: Project = ABC

then you will update it to be something like: Project = ABC or (Project = DEF and status = "Escalate to HQ")

Jordano OLAOTAN

Hello John, thank you for your answer

Yes exactly, ,i want to see project B ticket in project A on a specific workflow status.

In A project, i created a new queue and add this filter :

project = "B Helpdesk"

But nothing show up.

Tried this too :

project = "B Helpdesk" and status ="awaiting for approval"

Jordano OLAOTAN

@John Funk

Hope you doing good....

any help please?

John Funk

Sorry for the delay - I have been traveling.

Try this for the filter:

Project = A or (Project = B and status = "awaiting for approval")

You need to include the syntax exactly like that, but with the exact project codes for your instance and status name.

Please send a screenshot of the filter after you update it and whether it works or not.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-software

jira-software-server