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Jira Ugrade: Add-On "EazyBI"-"License is not valid for this version of the add-on..."

Ed Richard

Question about how to proceed in this scenario: (not interested in maintenance.. just the basic product license)

My group currently uses Jira v7.2.2 with a working EazyBI add-on but we are upgrading to 8.20.5 (on a separate staging server currently)

When I applied the currently valid EazyBI add-on license (v4.7.3) to 8.20.5 (where it was auto updated to (v6.4.2), I got the error:

(exact same license key is on both servers right now)

"License is not valid for this version of the add-on, please update to valid license key"

My question about options from here are:

- Do I need to re-purchase from scratch on new server?

- Is it an upgrade process I need to go through now?

- Are there other options or steps to get a valid license working in our new Jira 8.20.5?

Accepted answers

All comments

Sebastian Krzewiński

@Ed Richard Hi

It looks like both eazyBI apps are trying connect to the same database. Please check if both instances (prod, test) have different database.

Regards,

Seba

Ed Richard

Do they need to be different databases?

Oskars Laganovskis

Hi Ed,

Since you were using an old version, you missed the eazyBI app listing changes in June 2021.
In short - you need to undergo an upgrade process.

You might read more about that here - https://docs.eazybi.com/eazybi/set-up-and-administer/atlassian-cloud/eazybi-app-listing-changes-in-atlassian-marketplace.

If you use several eazyBI instances in different Jira environments - staging and production - you should use a separate eazyBI database for each instance to avoid data corruption.

Regards,
Oskars / support@eazyBI.com

Sebastian Krzewiński

It's better to have separate databases. In worst scenario you will make huge change in EazyBI on test and this change will affect production data.

Ed Richard

thanks much...

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