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Workflow transition not visible

Kjetil Laugsand

We have a project using the classic workflow, where all states may transition to the Closed state.

However, there is no 'Closed' button in the issue view in Jira, so it is not possible to perform the transition to the Closed state.

I have the nescessary permission to perform the transition to Closed, and there are no conditions in the workflow.

Anyone who can help us with this problem?

Accepted answers

All comments

Jack Brickey

Could you share an image of what you are seeing? If you are an admin can you please edit and inspect the workflow transition to closed?

Kjetil Laugsand

Image of the view issue screen. I presumed that the 'Closed' button should be visible here.

Image of the workflow associated with the project and issue type. As you can see all states may transition to Closed state.

And finally an image of the Closed transition. No conditions or validators are configured.

Jack Brickey

I can't recall the behavior of Server ...what shows under the More drop down?

John Funk

Hi @Kjetil Laugsand - Click on the All transition to the Closed status and see if there is a Condition there that might be preventing it from being visible. If possible, please share a screenshot of the Conditions list.

John Funk

Sorry, your other screen shot showed up after that.

John Funk

Are you sure you published the Workflow? And have you reindexed since you published the workflow?

Bastian Stehmann

Hi @Kjetil Laugsand ,

It might be a permission issue, I think there is a permission to close issues. Make sure you have this permission.

Kjetil Laugsand

Hi @Bastian Stehmann

I don't believe it is a issue with permissions. I have checked with the permission helper, and it shows that I have the nescessary permissions.

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