Update Service Desk ticket when linked Jira issue is transitioned

Question

Goal: When a Jira ticket in the DEV project is transitioned, I want the linked Jira Service Desk ticket to transition from Open > In Progress > Done as well.

I have a legacy automation set up for this already that used to work before but it stopped working at some point. So instead of troubleshooting that, I thought maybe I'd take this opportunity to move the automation to the new UI/UX.

However, when creating a new rule, I don't see a way to set a trigger for "if a linked issue is transitioned". Anyone have any ideas on how to do this?

Steven Schouppe_si6lri · Answer

Hi @Maliha Khan

I confirm we use the same logic as explained by @Alex Koxaras -Relational- .

Cheers,
Steven

Darryl Lee · Answer

Hi Maliha --

I think you need to flip your logic.

The trigger would be on whether a ticket in ANY project is transitioned to In Progress or Done. You would then need to check if it is in the DEV project. If so then you can select a Branch of Linked Issues, and if the project for the linked issue is your JSD project, transition it to the very handy option of Destination status: Copy from trigger issue.

It'll look something like this:

Let us know if you run into any issues.

Alex Koxaras -Relational- · Answer

Hi @Maliha Khan

You don't have to search for "if a linked issue is transitioned". You could use something like the following image, although currently I don't have the time to test it:

However the logic is simple:

* Check when an issue transitions to a status
* Check if that issue is of a certain issue type
* Add a branch rule (you may choose all link types, or only those you want)
* Add a condition that the above issue is located in the service desk project of your choice
* Transition the issue to done as well