Jira data segregation

Question

Hi

I need to get details on data segregation  for Jira and "Jira Service Management" products

Is it possible to grant access to a Jira issue (or a Jira ticket) only to the requester + some group of people ? This to avoid Jira customer to see each others and to make sure tickets filled by a customer is not visible by other customers.

Thanks for your answer

Denis PILAT · Answer

Oh yes, loud and clear !

Thanks a lot for this answer

Walter Buggenhout · Answer

Hi @Denis PILAT,

When talking about Jira Service Management, this is default behaviour for customers raising requests through the customer portal.

By default, a service desk customer can only see his/her requests.

In addition to that, there is a possibility to share a request with other people. This is a flexible option that allows the customer to choose (individual) users and add them as participants to the ticket.

Finally, JSM also lets you define organizations, groups of people that can be all sorts of things: a department, a team, a company, ... After setting up organizations, tickets can be shared across the members of that organization, which is great for backup scenarios.

For a bit more background reading, check out:

* What are request participants 
* Grouping customers into organizations

Hope this helps!