Backlog is empty after update

Question

Hi,

I have update JIRA Version 8.13 to 8.20.9 without problems.

So far everything is ok only one thing is missing - "Backlog"

System export and import ran successfully.

In all boards the backlog is empty.

You only see issues that are assigned to a sprint.

Any idea?

tdreissi · Answer

Hi,

Here are my usual update steps:

- Administration - System - Import/Export

+ create backup.zip

- back up special files

+ server.xml. cacert, keystroke.jks

- pg_dump database

- run update "atlassian_version.bin"

+ only update

+ with backup

+ don't start jira at the end

- restore special files

- start jira

- Administration - System - Import/Export

+ restore from backup.zip

finish

Re-index did not help....

Dirk Ronsmans · Answer

Hi @tdreissi ,

without knowing tall the steps you've taken after the upgrade, could you first try a full reindex? Data not showing up in Jira is often due to the index not being up to date.