while changing custom filed values without any transition change, need custom mail event

Question

In an a issue  while we change the filed values without any transition, that change should capture and send custom event notification.

For that event I'm using Scrip runner addon, but not getting any notifications can you help me out with some script for the custom  mail event

vijay_fv3cq3 · Answer

Hi @Fabio Racobaldo _Catworkx_ I have added, but it was updating on the custom fields  by adding new values

Vijay · Answer

Hi @Fabio Racobaldo _Catworkx_ I have added the Script Runner Listener  and changed the custom filed values but it is showing as not run yet

Fabio Racobaldo _Catworkx_ · Answer

Hi @Vijay ,

in order to do that you need to setup a custom listener through ScriptRunner update event, check if your custom field has been changed and send a custom email notification.

Useful link :

* Script Runner Listener : https://scriptrunner.adaptavist.com/latest/jira/listeners.html
* Send custom email : https://library.adaptavist.com/entity/send-custom-email

Hope this helps,

Fabio