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Using smart values in the sending email's recipient

Denny Pujo

Hi, I added a dropdownlist field into my issue type. The options for the dropdownlist are "Internal" and "External". The field name for this dropdownlist is "Notification Type".

Then I created an automation that would send an email, and the "To" field is based on the "Notification Type". so this is how I write the "To" field

{{#if(eq({{Notification Type}}, "Internal"))}} xxxx@xxxx.xx.xx{{/}}

then when I tried it, in the issue logs, it shows that
"Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty."

What could be wrong in here? Thank you

Accepted answers

Curt Holley

I would use a if else condition to handle your custom field,

If Notification type = Internal do whatever

Else Notification type = External do whatever

but then, how/where are you getting your email addresses from?

All comments

Curt Holley

I would use a if else condition to handle your custom field,

If Notification type = Internal do whatever

Else Notification type = External do whatever

but then, how/where are you getting your email addresses from?

Denny Pujo

how to use the if else condition?
actually I'm following this link https://community.atlassian.com/t5/Automation-articles/New-automation-smart-values-in-Jira-Cloud/ba-p/1402775 which stated multiple IF rather than IF Else.

what I want to do, when (Notification type = Internal), then I will input the list of emails manually. something like this

{{#if(eq({{Notification Type}}, "Internal"))}} xxxx@gmail.com{{/}}
{{#if(eq({{Notification Type}}, "Internal"))}} yyyy@gmail.com{{/}}
{{#if(eq({{Notification Type}}, "External"))}} aaaa@gmail.com{{/}}
{{#if(eq({{Notification Type}}, "External"))}} bbbb@gmail.com{{/}}

but above is not working

Denny Pujo

Curt Holley

I don't think putting all of that in the "To" section will work.

What does the rest of your automation look like (what conditions?)

What happens if you just put the relevant email addresses in? as, although smart values are supported in the "To" field, my hunch is, the net result of using any in there would have to simply = "an email address" and all other logic needs to be handled in the conditions of the rule.