Marketplace not available

Question

Hello guys,

our Jira and Confluence both are not connecting to Marketplace. Everything is configured as it is supposed to

we have used all the documentation that we could find and we cant find any problems.
According to our Network team, Jira is not using the proxy that is configured in server.

Any of you have any idea what could it be? We need to upgrade our Xray asap and we cant do it without Marketplace.

Regards

Zalim

Bastian Stehmann · Answer

Hi @[deleted],

You probably have to configure the outbound proxy for Jira.

Here is the documentation for that: https://confluence.atlassian.com/jirakb/configure-an-outbound-proxy-for-use-in-jira-server-247857187.html

unknown · Answer

no we dont have UAT. you mean if i put simple JAR file in app folder, it will auto install? you sure? I wont lose any Data? We have test repository saved in XRay, if it got corrupted, we will lose everything

Piyush A (STR) · Answer

Try as below

Is you have uat instance, try to update there else in the app folder on server, replace the plugin with new jar file and restart, that should work here.

Try checking or doing traceroute or telnet from sever to marketplace