Automation not matching rules for IF condition

Adrian Gunther

Hi All, 

I have set up automation in one of my Jira projects to auto set the Assignee based on the returned value of a web service. 

For this project, there are 12 entities a user can be from, and I need to set the Assignee based on that value. 

For 11 of the 12, it works perfectly. For one, it doesnt match any of the "if" blocks

In this instance, the webservice correctly returns AAPMI2 (as per the log)
but it doesnt match the IF block checking that value. 

 

I have tried copy/pasting the text from the Return value into the IF condition (no change) 
I have tried republishing the rule (no change) 

Any suggestions? 

Regards
Adrian

John Funk

Hey Adrian,

Just to troubleshoot for now, maybe copy the rule and pull all of the other IFs out and test it with just that one condition and see what happens.