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Enforce SSO and can't login anymore

Kazi Maina

Hi Atlassian Support Team,

Unfortunately I can't login anymore. I've configured SSO with Azure Active Directory but now I can't login anymore to the Admin Portal.

I get the message:

This sts.windows.net page can’t be found

No webpage was found for the web address: https://sts.windows.net//?SAMLRequest=

HTTP ERROR 404

Can you please help me?

Accepted answers

All comments

Pedram Mireftekhari_us7twx

Probably the configuration connecting to the Azure AD was done wrong. Do you have an internal Jira account to log in?

Dani Perez_eg7fb2

Hi,

I'm having this same issue and everything looks ok. Actually it works without enabling "enforce SSO".

Any idea?

Dani

Ivan

Check if the correct URL is set in the correct field, I mixed up Entity ID and SSO URL, picture shows the correct setup

Dani Perez_eg7fb2

That's true. In my case, these values were mixed. Now I don't get the 404 error but the login does not work yet. I'm doing some tests and get back to you.

Dani Perez_eg7fb2

Now I get a different error:

access denied Invalid+thumbprint

¿?¿?

Alex Ray

Same issue here, it only breaks when I select the "force SSO" box on the authentication policy

Dani Perez_eg7fb2

Hi. In my case, the issue was that the settings were reversed: There are two URL to setup on the SSO configuration on the Jira side. I set the wrong values. Once I put each of them in the correct field, this issue was fixed.

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