Error after upgrading Jira

unknown

Hello guys,

Our OLD Versions

Jira Core: 7.10.1

Jira Software: 7.10.1

Jira Service Desk: 3.13.1

 

so i upgraded JIRA SOFTWARE (Core and Software in 1 go)) to te latest version and now we cant start the service.

 

in Commons-daemon we have following errors.

 

[2022-05-20 17:06:41] [error] [ 7772] The name is already in use as either a service name or a service display name.
[2022-05-20 17:06:41] [error] [ 7772] Apache Commons Daemon procrun failed with exit value: 8 (failed to install service).
[2022-05-20 17:06:42] [error] [ 7772] The name is already in use as either a service name or a service display name.
[2022-05-20 17:24:34] [info] [ 9720] Apache Commons Daemon procrun (1.3.0.0 64-bit) started.
[2022-05-20 17:24:34] [info] [ 9720] Running Service 'JIRASoftware091118084820'...
[2022-05-20 17:24:34] [info] [ 9696] Starting service...
[2022-05-20 17:24:34] [error] [ 9640] CreateJavaVM Failed with error [-6]
[2022-05-20 17:24:34] [error] [ 9640] The system cannot find the file specified.
[2022-05-20 17:24:34] [error] [ 9696] Failed to start Java
[2022-05-20 17:24:34] [error] [ 9696] ServiceStart returned 4.
[2022-05-20 17:24:34] [info] [ 9720] Run service finished.
[2022-05-20 17:24:34] [info] [ 9720] Apache Commons Daemon procrun finished.
[2022-05-20 17:29:22] [info] [ 7012] Apache Commons Daemon procrun (1.3.0.0 64-bit) started.
[2022-05-20 17:29:22] [info] [ 7012] Running Service 'JIRASoftware091118084820'...
[2022-05-20 17:29:22] [info] [ 3744] Starting service...
[2022-05-20 17:29:22] [error] [13860] CreateJavaVM Failed with error [-6]
[2022-05-20 17:29:22] [error] [13860] The system cannot find the file specified.
[2022-05-20 17:29:22] [error] [ 3744] Failed to start Java
[2022-05-20 17:29:22] [error] [ 3744] ServiceStart returned 4.
[2022-05-20 17:29:22] [info] [ 7012] Run service finished.
[2022-05-20 17:29:22] [info] [ 7012] Apache Commons Daemon procrun finished.
[2022-05-20 17:33:26] [info] [ 4752] Apache Commons Daemon procrun (1.3.0.0 64-bit) started.
[2022-05-20 17:33:26] [info] [ 4752] Running Service 'JIRASoftware091118084820'...
[2022-05-20 17:33:26] [info] [10992] Starting service...
[2022-05-20 17:33:26] [error] [ 9556] CreateJavaVM Failed with error [-6]
[2022-05-20 17:33:26] [error] [ 9556] The system cannot find the file specified.
[2022-05-20 17:33:26] [error] [10992] Failed to start Java
[2022-05-20 17:33:26] [error] [10992] ServiceStart returned 4.
[2022-05-20 17:33:26] [info] [ 4752] Run service finished.
[2022-05-20 17:33:26] [info] [ 4752] Apache Commons Daemon procrun finished.

 

 

I need help quickly, no can one work. What could it be?

 

regards

zalim

Craig Nodwell_7eve9b

To me it looks like Jira is running as a service and the upgrade was done manually or the service wasn't removed....
I know this isn't specific to the versions your referencing however ... 
upgrading-jira-server-from-7-x-to-8-13 look at the section and expand it.

What OS are you running on?