automation fails when copying a custom field from one project to another project

Question

Using Automation, I want to create a ticket in Project B when a ticket in Project A is created. Both of these projects are TMP.   This works as expected until I add a custom field into the mix.  Each of the tickets are the same issue type with the same fields and has a custom field (dropdown) with the same name "Severity".

Based on this error:

Found multiple fields with the same name and type: .

Severity (com.atlassian.jira.plugin.system.customfieldtypes:select)

It turns out that because both tickets have a custom field with the same name, it won't be copied. Changing the name of the field in one Project is not an option.

I have tried to use json (more options->additional fields) to update the field in Project B but ( when I don't get a json parse error ) I get this error

Specify a valid 'id' or 'name' for Severity (customfield_10211)

this is my last try at the json where 10211 is the field in Project B and 10213 is the field in Project A

{
"update": {
"customfield_10211":
[{ "set":
[{"value": "{{issue.customfield_10213}}"}]
}]
}
}

My gut tells me I am trying to do the impossible.  Am I?

Bill Sheboy · Answer

Hi @Laura Engstrand

Yes, and...to Curt's suggestions...

As you noted these are both team-managed projects, the custom fields are separate, even though they have the same names.  You may need to identify the different custom field ID values in the different project to copy the information.

Please take a look at this how-to for finding the smart values/custom id values, using example issues from each project.  Then use those ids in your JSON for the source/destination.

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

Kind regards,
Bill

Laura Engstrand_iz54e2 · Answer

thank you for responding. the Severity field is in the drop down list. Selecting that field out of the drop down was the first thing I tried but received this message Found multiple fields with the same name and type: . Severity (com.atlassian.jira.plugin.system.customfieldtypes:select) which is why I tortured myself with json. Each of these projects are team managed projects. As I understand that, each is an island onto itself. So yes, I created a custom field in each project called 'Severity' which is why there are two. I did try the json you recommended but received this message which i am unsure how to interpret as I thought 'customfield_10211' is the id but am obviously incorrect Error creating issue Specify a valid 'id' or 'name' for Severity (customfield_10211)

Curt Holley · Answer

Hi @Laura Engstrand

Sounds like there is more than one "Severity" field in your Jira.

Are you not wanting to copy the same field? So your json would be;

{
"update": {
"customfield_10211":
[{ "set":
[{"value": "{{issue.customfield_10211}}"}]
}]
}
}

Also isn't the field/s available from the "Edit issue" action list of fields?