Can we create jira ticket from bitbucket pipeline?

Joel Stephen

I need to create a ticket from the pipeline. From the approval of the ticket, we need to trigger the next step. Is it possible? and suggestion, please.

Patrik S

Hello @Joel Stephen ,

Thank you for reaching out to Atlassian Support!

In order to create Jira issues from within your pipeline build, I would suggest using the pipe jira-create-issue. Pipe is a simple way to configure your pipeline, especially when integrating with other tools/products, as you usually just have to configure a few variables and the rest is already implemented for you.

Following is an example of using jira-create-issue pipe to create a new Jira issue : 

script:
  - echo "This is an example step"
  - pipe: atlassian/jira-create-issue:0.2.0
    variables:
      JIRA_BASE_URL: $JIRA_BASE_URL
      JIRA_USER_EMAIL: $JIRA_USER_EMAIL
      JIRA_API_TOKEN: $JIRA_API_TOKEN
      JIRA_PROJECT: "PROJ"
      JIRA_ISSUE_SUMMARY: "This is a sample issue summary"

For more examples and details on how this pipe can be configured, you can refer to its public documentation below : 

• https://bitbucket.org/product/features/pipelines/integrations?p=atlassian/jira-create-issue

In regards to triggering a pipeline after the respective Jira issue is approved, I'm afraid this is currently not possible. However, in case you want some of the steps to require manual intervention to start, you have the option to use  trigger: manual in your YML file, like the below example  : 

 - step:

     script:

        - npm build

 - step:

        name: Deploy to production

        trigger: manual

        script:

          - ./deploy_production.sh

Reference:  https://bitbucket.org/blog/pipelines-manual-steps-confidence-deployment-pipeline

Hope that helps to clarify your questions. In case you have any doubt, please let me know.

Thank you, @Joel Stephen !

Kind regards,

Patrik S