This question is in reference to Atlassian Documentation: Serving customers with a knowledge base
setup: JIRA Service Desk 3.1 (JIRA 7.1.4), Confluence 5.9.6, nginx reverse proxy.
The KB integration works for :
- instant search on the portal : can see article, can vote, provide feedback.
- create KB article from an issue : opens a new tab to Confluence, blank page with "relates to" already populated, cool.
BUT:
I cannot figure out how to reproduce the section "Related knowledge base articles" as illustrated in the documentation. All I get is a "Create KB article" in the top right corner. We are thus unable to suggest a KB article to a user whom might have misread or is simply lazy.
Have I missed anything during setup ?
