How to reload on rule execution

Question

Hi,

I configured automation rules that execute on impact's change of urgency or impact to calculate the priority.

Unfortunately rule execution is not triggering a reload of the UI, so the values shown to agents are inconsistent.

Is there any way to get agent's views to be reloaded?

Mark Segall · Accepted Answer

Hi @Matthias Fleschütz - Unfortunately no.  Automation rules are purely back-end focused.  Atlassian added some auto-refresh enhancements as recently as January, but it isn't yet occurring consistently.

I'm still training my users to manually refresh every time they edit/comment on an issue to be on the safe side.