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Automation for JIRA with condition comment.visibility.value

Ifteqar Ahmed

I am trying to use below IF condition with Automation for JIRA plugin but it's not working.

Can anyone correct me ?. I am commenting on ticket with visibility set as Administrator

I tried below without luck

Accepted answers

Tessa Tuteleers

Hi @Ifteqar Ahmed ,

could you give a little more context?

What is the trigger? How is your if configured? Show us a printscreen of possible at all.

- Tessa

All comments

Tessa Tuteleers

Hi @Ifteqar Ahmed ,

could you give a little more context?

What is the trigger? How is your if configured? Show us a printscreen of possible at all.

- Tessa

Ifteqar Ahmed

I am trying to copy comment to another ticket from a source ticket.

PI am able to print sample string but conditional printing is not working.

If condition is not able to return true/false output

My full Comment on issue rule is below

{{#if(equals(comment.visibility.value, "Administrators"))}}
TEST----> {{comment.author.displayName}}

{{triggerIssue.comment.last.body}}
{{/}}

Tessa Tuteleers

Hi @Ifteqar Ahmed ,

I'm not sure I get how you configured your rule, can you show a (redacted) screenshot?

In any case, the "comment.visibility.value" ONLY works if your rule is triggered with "comment added". With any other trigger, automation does not know which comment you mean so you will have to specify (last probably).

If you trigger is a comment, this is how it works:

(you can see I added log lines as well as actions to see what my smart values return, always a good way to debug).

Screenshot 2022-05-11 at 15.01.05.png

Screenshot 2022-05-11 at 15.01.11.png

Please let me know if you need any more help!

- Tessa

Bill Sheboy

Hi @Ifteqar Ahmed

Yes, and...to Tessa's ideas:

The visibility information is only available with the smart values from the comment-related triggers. However it does appear the visibility information is available from the REST API functions for issues in case you want to try that route with a web request.

Kind regards,
Bill

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