Login Issue - Service Desk Customer Auto Redirects to SSO versus UserName/PW

Question

We use traditional username/PW authentication for our Service Desk customers. However, a customer of ours uses various atlassian.net web services and when accessing our service desk landing page they are not presented the option to enter their password but instead redirected to their own atlassian SSO login screen.

Up until the last couple of weeks, this user when accessing our service desk landing page they were given an option to enter their password but now that option is not available.

Note: we have cleared all atlassian.net cookies on the browser.

Is there a workaround for this issue?

Thanks in advance.

Brad

Brant Schroeder · Answer

@Zach Kramer I would suggest submitting a service desk issue to Atlassian https://support.atlassian.com/contact/#/ They will be able to specifically look at his account and see what is happening.

Zach Kramer_dy01a8 · Answer

Hello @Brant Schroeder - I am actually @Brad Ageecolleague and we are still struggling with this access issue.  Incognito mode was unsuccessful.

To give an update, we had the user deleted by our Jira Admin.  We asked them to re-register for an account, but now they are not even receiving registration emails.  We had another individual at the same customer sign up and register without any issues.

We would appreciate any insights you might have to help!

Thanks!

Brant Schroeder · Answer

@Brad Agee I do not know of any login change.  Since it is not Chrome I can only think this would be a cache issue or something with the specific individuals account.  Let me know how incognito mode goes.