adding JSM customer issues

Question

Hello,

I am having issues adding 4 people as customers to my service project. They are deactivated Jira software users. When I try to add them I get an error saying the email is wrong. They are all deactivated in Jira software, so I am suspecting that is the problem.

Is there no way to add them just as customers to a JSM project without having to reactivate their Jira software license?

Thanks!

Andrea Robbins_fmw6vm · Answer

Hi Joseph,

I added them back to Jira Software, added them as customers, then removed them from Jira Software, this also auto removed them as customers.

Please advise.

Thanks!

Joseph Chung Yin · Answer

@Andrea Robbins -

What you need to do is to reactive the users in question.  Afterward, remove his/her product access to Jira software.  When it is done, then you can send out invite to them for JSM customer access.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.