sub-tasks no viewable on issue view

Question

We recently upgraded to JIRA Server 8.22.1 and noticed users are unable to see sub-tasks under the parent issue, whereas prior to the upgrade these were visible.

* This project does not have issue level security turned on (at least in the place I checked it doesn't)
* jira-administrators can see the sub-tasks, general users cannot
* The sub-task drop-down on the issue view isn't available* When viewing an issue, you should see Details, Description, Attachments, Sub-tasks - that option is missing for users.

How do we get that option to appear on issue view for non-administrators?  Why would this happen?

Thank you in advance,
Scott

Nic Brough -Adaptavist- · Answer

Jira doesn't hide things natively, so if the sub-tasks are missing, you've got an app that is hiding them.

Scott McDonald_qykakt · Answer

The App to do it?  It's JIRA, so that's why I came to the Atlassian community.

Nic Brough -Adaptavist- · Answer

Jira doesn't have this sort of security natively, and it has nothing that hides sub-tasks from the owners of the parents.  If you are having problems seeing child issues, you should be talking to the people who gave you the app to do it!