If an account has been deleted, how can the user obtain access again?

Question

The user could not successfully log in to the customer portal even after I reset the password multiple times.  Since the user did not have any requests, I deleted her account.  Now she cannot create a new account and receives the message that her account has been revoked.  Is there anything an admin could do to provide her the required access?

Dave Mathijs · Answer

No, I don't, maybe support can clarify.

Jacquelyn Kierna · Answer

Thank you for your response.  Do you know know long before the email address used becomes available again?

Dave Mathijs · Answer

Hi @Jacquelyn Kierna , welcome to the Atlassian Community!

I suggest to submit a support request with Atlassian for this issue.

Please note that a deleted account cannot be recovered, but the email address used should become available again.