Group tickets into only one

Question

I have a massive incident and I would like to group the tickets in only one ticket. So I can work the incident from a single ticket. How it can be done in other ITSM tools

Thxs.

jcpardo · Answer

Hi Dave,

Thanks for the prompt response.

I don't see the major incident option.

Is it possible that it is not in the cloud version? I have the standard version. I dont see this option in: project settings/issue types/fields/select fields.

Thxs

Jean Carlo Pardo.

Dave Mathijs · Answer

Hi @jcpardo welcome to the Atlassian Community!

You can mark one of those incidents as a major incident and update only that one.

Have a look at this documentation page: Mark an incident as major