Field of type Select List (cascading) is reverting to None value when Editing a ticket

Question

Hi Team ,

when you go to edit a ticket that already has the Product Line/Component field populated, it's reverted back to a None value.  This should not be happening and  the values that have already been populated in the view screen should  hold the same values be kept in the Edit Screen of the ticket.

Could someone please investigate and fix this issue?

Thanks,

N.Ravikanth

Jayanth Jacky · Answer

Hi @Alberto Salvante  can u please help me in this issue as soon as possible.

Jayanth Jacky · Answer

Hi @Alberto Salvante  can u please take this as priority and investigate the problem and solve as soon as possible please.

Thank you

Jayanth Jacky · Answer

Hi @Alberto Salvante  we have checked in post function of workflow for script but we dint find any script for this. can u please help us and investigate this problem as soon as possible.

thank you