How to give clients access to specific articles/sections on the general knowledge base.

Question

I have two client portals on my JSM. ( customer A and customer B)

I currently have one general knowledge base which both clients have access to.

There are 20 articles on the knowledge base.

How can I give customer A access to articles 1 - 10 but turn off access for customer B.
How can I give customer B access to articles 11-20 but turn off access for customer A.

Harriet Smith · Answer

Thank you for your answer, I'll check it out!

Joseph Chung Yin · Answer

@Harriet Smith -

Access control against KB content needs be handled at the content source.  If your KBs are hosted within Confluence, then you can take a look this documentation link - https://support.atlassian.com/jira-service-management-cloud/docs/restrict-access-to-knowledge-base-articles/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.