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Restricting access to specific issue types

unknown

We use JIRA Service Management for all of our HR Ticketing, including Recruiting requests. Right now, all of our "agents" have access to all issue types.

I want to restrict our recruiting team to only have access to Recruiting Tickets and Tickets assigned to them.

I looked at Issue Security Levels, Permissions, and other security steps but I couldn't figure out how to restrict issue types from view for specific people.

Any suggestions?

Accepted answers

All comments

Guilhem Dupuy

Hi @[deleted],

You can achieve that by using the Issue Security Schemes, that you can parameter as a Jira Admin : Security Schemes Documentation

And you'll need to create a specific Jira user group for the Security Team.

Let me know if it helps,

Guilhem

John Funk

Hi Angela,

Security Levels is definitely the route to go. Create a level and choose Current Assignee. You should also add the Project Role for Administrator at the least so someone else can also see the ticket.

Make the level the default so it will be added to all created tickets. Then the people will only be able to see tickets assigned to them.

unknown

I looked through all that and still couldn't figure out how to make it work.

We have one service desk: HR Service Desk

We have 16 different Issue Types.

4 people on the team only need access to 1 issue type and any tickets that are assigned to them.

All other ppl on the team need access to all issue types.

John Funk

So what is not working with what you have set up? Can you show some screenshots of your levels? And then what's not working with it?

unknown

I guess I'm just not understanding how to actually set it up.

Screen Shot 2022-05-05 at 7.53.36 AM.png

John Funk

You should just have one Scheme with two different levels.

Next, can you show a screen shot of the details of the level?

Darlene Jeter ()

Unless you configured your JSM with Issue type and Request Type with a 1:1 relationship, this solution will not work for you.

Guilhem Dupuy

Hi @[deleted],

Darlene is right,

If the documentation is not enough and you need help to configure your issue type scheme, you can ask your Jira Admin or contact an Atlassian Partner

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