Resolved case as solution

Question

Hi support,

is it possible to save a ticket resolved in the knowledge base and how can we display this solution for the user when they try de create case?

Regards

Ahmed EL HAMZAOUI · Answer

Thank you Roberto,

My question is how can i add a resoved ticket to the Confluence knowledge base?

Regards

Alberto Salvante · Answer

Hi Ahmed,

welcome to the Community!

You can insert a ticket from Jira using the macro Jira. To use this macro click on the "+" symbol in the confluence editor page and the click on "macro", then search for Jira.

Then you can search for your ticket with a basic JQL.

Hope it helps.

Best,
Alberto