How to restrict specific users from seeing specific issue types when they are in specific statuses

Michael_qy22gs

Hello,

We are trying to prevent specific users who have access to a specific issue type from seeing said issue type if it is in "x" status. For Example:

 

Issue type A:

Submitted >> In Progress >> In QA >> Complete

We want User A to be able to see/access Issue Type A when it is in "Submitted", "In Progress", & "Complete" but not when it is "In QA". 

We'd like Issue Type A to become "invisible" / inaccessible when it is within that specific status for User A.

Does anyone know of any way we can complete this?

Thanks,

Mike

Garrett McCreery

Hi Michael!

You should be able to use issue security with some automation rules.

You could turn on the issue security when in the "In QA" status and turn it off when on the other statutes. Add the QA users to the issue security rule when it's turned on so they can see it.