nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue Watcher Automatic Assignment Method

Paul Boyer

I am running Jira Server 8.13.7 and have run into a roadblock trying to determine how a watcher is being added to an issue. I've checked both the Automations and Project Automations tabs, as well as the project's Workflow. I haven't been able to determine where a user is being added to the issue's Watchers. Then assignment of the watcher only happens when the issue transitions from Unassigned to being assigned to a user. Then the Watcher is assigned as well as mentioned in a comment on the ticket. Any suggestions what mechanism might be causing this action?

Accepted answers

Craig Nodwell_7eve9b

Hi @Paul Boyer
Just making certain:
There's no automation?
There's no post function on the transition?
Do you have scriptrunner? Maybe there's an event listener....?

All comments

Craig Nodwell_7eve9b

Hi @Paul Boyer
Just making certain:
There's no automation?
There's no post function on the transition?
Do you have scriptrunner? Maybe there's an event listener....?

Paul Boyer

@Craig Nodwell Correct, no automation, no post functions. I do have ScriptRunner on the instance, but I didn't see anything in the event listener.

Craig Nodwell_7eve9b

Now you have me stumped.
This only happens on issue assignment during a transition? Does it happen on edit or the Assign action?
No automation. -> This would make sense due to the action happening with both the add to watchers and mention in comments.
No post function -> This would also make sense to some degree but wouldn't trigger the action outside of a transition.
No Listener in Scriptrunner -> This would make the most sense due to the two actions of add specific watcher and write the mention of that name into the comments.
Do you have any other add-ons that might trigger a script based off of a custom event, or edit issue event?

Filipi Lima

Hi, folks. @Paul Boyer , on the history does it show who's being listed as the writer of the comment with the mention?

I'm with Craig on the stumpedness. I would focus on figuring out how the comment is being made.

I did work on a case recently where no one could figure out what was taking a certain action and in the end it was caused by JSM Legacy Automation, on this screen:

If you do have Automation for Jira plugin (which is different than the above), make sure you check both Global and Project specific rules.

Paul Boyer

@Filipi Lima I have checked in both the JSM Legacy Automation and Automation for Jira plugin settings, but do not see anything relates to the assignment of the watcher to my test issue.

In the issue history, all I can see is that the "FMO" user is adding a comment. This "FMO" user is the subsequently set as a watcher on the issue. However, even the history doesn't provide any insight as to how that is happening.

2022-05-02 08_24_19-[FMO-7208] Testing FMO Service Desk Notifications - Work - Microsoft Edge.png

Filipi Lima

Hi, Paul,

So one thing is for sure - the FMO user is not a standard user Jira has nor this is standard behavior when an issue has been assigned.

I would try to understand the following:

Who/what is the FMO user? Check user management, see the e-mail/groups.
Is it happening to all projects/issue types.
Is it consistent - always happens.
Does it always happen right after creation?

That should help understand the scope and think of what is behind it.

If you're having issues going through it, I suggest opening a ticket with Support to help check logs and other sources of automation.

Craig Nodwell_7eve9b

Agreed I'd go to the logs and root out cause based on the comment write of the username.

Paul Boyer

As noted in my other reply, ScriptRunner was actually the culprit. I overlooked the custom event listener on the first pass. Thanks again for the help!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-service-desk

jira-server