no mail received

Question

Hey, my colleague as new register, we have already invited her in JIRA , but she can not receive any notifications from JIRA .

Administrator has already invite her by mail .
She has tried to login for several times, still no mail received
Her mail is :bo.liu@gaea.com
We need your help ,Thanks!

Sam Bartolome · Answer

Can the admin of the tool create an account instead to send the invitation?

The email invitation should work out of the box, but in order to confirm contact your email team to monitor that the email went through.

Is the user the only one from that organisation or is there other users from the same organisation which have received the invitation?

wenjing zhang · Answer

The user must invite me to have the option to reset the password. We try to create a new email and can receive the email invitation. Only this email cannot be accepted, and there is no email in the spam mailbox. This mailbox can also accept other emails, just Unable to receive the invitation email, is there a way to make sure that the invitation email is indeed sent to him?

Sam Bartolome · Answer

I would still encourage you to contact your email team to see where the issue resides.

It is important to confirm or deny if the issue is Jira, network or email server related topic.

Can you reset the password manually and provide one to her? At least this way the user will be able to access the platform while you finish to troubleshoot the issue